Webinars On Demand

Team Building is designed to facilitate a group of individuals through the stages of Team Development using Tuckman’s Model-Form, Storm, Norm, and Perform. Participants will experience the synergistic benefits of teamwork during the session. Topics include leadership, follower-ship, customer service, building trust, listening, and communications skills.

Providing Exceptional Customer Service has a direct impact on your bottom line. Exceptional customer service can only be achieved through an increase in education and knowledgeable. This fully-loaded learning experience teaches emotional intelligence, the 30 second connection with customers, maintaining a positive attitude. Also a big practice discussion on managing difficult customers and situations, problem solving, professional telephone and email techniques. Never let untrained team members have contact with your customers!

Sexual harassment allegations, assaults, scarred-for-life victims, devastated families, ruptured reputations, disruption of team member’s productivity, and big pay outs continue to be front page news. Don’t let this happen at your company. The United States has a well-articulated standard of employer liability for sexual harassment and sexual misconduct. The most effective weapon against sexual harassment is prevention. Harassment does not disappear on its own. In fact, it is more likely when the issue is not addressed, the harassment will worsen and become more difficult to remedy as time goes on. Education is the key to reducing risk and creating a respectful workplace for all.