Global Learning Partners Team - Customer Service Training

 GLOBAL

 LEARNING PARTNERS, Inc.
 (951) 549-1800

 

 

 

We Grow the People

Who Grow Your Business

 

Providing Excellence in Training since 1996

 

 

The GLP Team

 

"You are in the Driver Seat, tell us where you want to go. 

We will listen, assess, evaluate and become your on board navigation" ....

 

 

Free Training Request

Global Learning Partners President & CEO - Sophia Brooks

Sophia Brooks

President & CEO

 

Founder, Sophia Brooks incorporated Global Learning Partners, Inc in 1996 with one simple intention, to help people and organizations achieve their greatness. Fourteen years later the goal is the same.

Sophia Brooks is recognized as a highly successful businesswoman, author, keynoter, a respected leadership consultant, executive coach and customer service expert. With more than twenty-five years experience as a master trainer Sophia has trained thousands of people in forty-six U.S. states, Canada and Mexico.

Sophia has held international management positions for two global Fortune 500 corporations. She has presented training programs and strategic initiatives to international audiences.

Sophia completed her undergraduate work at Maryville University, St. Louis, Missouri. She studied the Hispanic culture in Mexico, at Universidad Autónoma Del Estado De Morelos.

She has received many rewards, recognitions and nominations including the prestigious “Creating the Future” Award, The Inland Empire Leaders of Distinction “Innovation/Pioneer Award”. She was nominated in 2007, 2008 and 2009 for LA Business Journals’ “Women Making a Difference.”

Carrie D Cheley, MA OL

Consultant, Executive Trainer

MA in Organizational Leadership with Certificate of Study in Organizational Development and Human Resources; BS in Sociology: emphasis on Ethnic, Gender and Cross Cultural Communications. Certified Instructor with over twelve years experience in developing and implementing training on Multicultural Awareness, Affirmative Action, and Sexual Harassment Awareness and Prevention. Worked collaboratively with multi-cultural and international workforces worldwide, enhancing multicultural awareness and understanding. Extensive Leadership, People Management, and Administrative Experience.

Mark Gantt, B.S.

Executive Trainer

Mark Gantt brings over 25 years of domestic and international leadership and training experience to GLP. As Vice President General Manager for the largest family owned and operated material supplier in Southern CA growing the business to over 24 million dollars during his tenure. Developing leaders, creating momentum, uncovering resources, are the “watch words” for Mark. He is a keynote speaker and leadership facilitator, bringing sound principles and processes to organizations helping them through these complex times. Mark earned his B.A. from Biola University

Charles Henson, B.S.

Midwest Account Director

Charles brings over 15 years experience as a business owner to GLP.  Building relationships with major clients as an influential consultant and supplier; negotiating and winning long term contract with mutual benefits.    Recipient of the Annual Customer Service Award presented by the Better Business Bureau (BBB). Currently serves as President of a Missouri Public School Board.

As Corporate Director for a fortune 500 company, Charles responsibilities included public relations, market analysis, customer experience management, planning and execution of business strategies.

Carolyn K Ortman, MBA

International Trainer, Consultant

Carolyn is an international trainer and marketer with over 17 years of experience. As a former instructor for Dale Carnegie training, she has coached company managers and executives on leadership, communication and human relations principles and skills. Recognized as a motivated and energetic international presenter and trainer, she leads workshops in Public Speaking, Conflict Management, and Professional Communication Skills and Customer Service. Carolyn earned her Masters degree in Marketing from California State University, San Bernardino.

Merrick Woodard, B.S.

Consultant

Merrick Woodard is a high energy dedicated and organized business professional using his – University of Tulsa, Bachelor of Business Administration in Marketing degree to support research and development daily operational business functions.  Merrick frequently participates as a panelist for “Working with the Four Generations in the Workplace.” He is a master with delivering the principles of understanding the dynamics of Generation Y.

Beverly A Rubio, MBA

Consultant, Trainer

Beverly is a seasoned professional, with years of experience in Fortune 500 companies. She helps companies develop strategies, vision, and leads the effort in developing their business plans. She also has a background in media. She was on Independent news TV producing and work features segments for public affairs shows in Los Angeles. She holds an MBA in Finance/Marketing from the Anderson School of Management at UCLA.

317 Consulting

Brad Moore & Kerry Martin

Our Experts in Sales Training

We help sales people sell more.  Founded on the Biblical principles found throughout scripture and especially in Colossians 3:17, the team at 3:17 Consulting Services works hard to help the professional sales and marketing person accelerate and increase sales volume, revenues, and net profit.  And, make more time for enjoying life.

We’ve worked with sales professionals in a variety of industries, and helped them navigate through uncertain economic times. 

We are Coaches.  We cannot play the game for you.  We can and will equip you with the resources and mindset to effectively handle most crunch-time situations.

 

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New Book by Sophia Brooks

Customer Service New Rules: Increase Your Profits by Providing Exceptional Customer Service with New Platinum Rules

 

New Book by Sophia Brooks - Customer Service New Rules

(Available in Soft & Hard Covers)

ORDER A COPY TODAY!!

 

Exceptional customer service can be the key to the survival of your business. Learn the six Customer Service New Rules by Sophia Brooks to improve your company’s customer service delivery and stay in business.

 

READ MORE...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Providing Excellence in Training since 1996

 

 

 

Global Learning Partners, Inc.

2279 Eagle Glen Parkway

Suite 112 | MB 119

Corona, CA 92883

PHONE: (951) 549-1800

EMAIL: customerservice@glpinc.com

100% Guarantee Results

 

 

 

© 1996 - 2012