|
Global Learning Partners
offers a Forty (40) Hour Train the Trainer
Certification
(The below is an
example for Customer Service Certification)
|
| Day 1 The
Successful Trainer |
Adult
Learners
Needs Analysis
Needs Assessment
Learning Objectives
Audience Analysis
Stress Management
Writing Objectives
Training Methods
Training Aids Preparation
Lesson Planning
Facilities Planning
Group Dynamics
Rehearsal
Evaluation Instrument
|
| Day 2
Train-the-Trainer Modules |
Module 1 The
Business of Customer Service
Module 2 Communicating Effectively with
Customers
Module 3 Managing the Customer on the
Telephone
|
| Day 3
Train-the-Trainer Modules |
Module 4
Managing Difficult Customer Situations
Module 5 Burning Brightly without Burn Out
Module 6 New Employee Orientations
|
| Day 4
Train-the-Trainer Modules |
Modules 7
Polices and Customer Service
Certification Process
|
| Day 5
Train-the-Trainers |
Certification
Process
|
